Assistance to Separated Families (Tracing Service)

This service helps families who have been separated and tries to find people who are missing because of wars, fights inside a country, natural disasters, or moving to a new place anywhere in the world. 

The Tracing Service does a few main things:

• Search for people who have been lost because of wars, fights inside a country, or natural disasters; 
• Search for family members who are missing for serious reasons like health; 
• Help families talk to each other if normal communication is not possible because of fighting in their area; 
• Find proof that someone was taken to prison or forced to work so that the family members can make a claim; 
• Help to find the graves of soldiers who died in wars.

The service is available in the following languages:

• Ukrainian
• Czech
• Russian
• English

Accessibility & Additional information:

• This service is for family members (blood relatives) of missing persons;
• Prior appointment is required (phone, email);
• The service is provided during national holidays;
• The service is completely free of charge;
• Barrier-free environment;
• Separate and barrier-free toilets for women and men;
• Presence of female staff.

Calling hours:

• Mon-Fri: 16:00 – 18:00

Contact details:

• Phone: +420 777 144 271
• E-mail: ua.tracing@cervenykriz.eu, tracingservice@cervenykriz.eu
• Website: https://www.cervenykriz.eu/patraci-sluzba