People in Need, Karlovy Vary

People in Need


People in Need operates in every region of Czech Republic and offers various services for Ukrainian refugees, both adults and children, including teenagers.

Here, clients can use several services: 

  • Field program (Psychological Counseling, Individual Counseling) – This service supports adult refugees war in dealing with visa issues, labor-law matters, housing, finding doctors, enrolling in schools, and so on. If necessary, the service provides accompaniment to meetings and basic interpretation and translation assistance. The contact person in Ukrainian is Alla Bilyak.
  • Support for the education of Ukrainian children in primary schools – This service supports families in coping with school demands (communication with schools, accompanying children to appointments, tutoring, etc.). Tutoring is intended for children who are struggling in school and its main goal is to prevent the child's academic decline. However, it also brings many other positive effects such as increased interest in school, reducing absences and greater activity in class. The contact person in Ukrainian is Halyna Khait.
  • Career counseling is a service that works with teenagers both individually and in groups, depending on their needs. Topics related to studying, finances, and free time are discussed, allowing young people to gain motivation and find ways to collaborate with others to achieve better results. The service is also for teenagers studying high school online in Ukraine, or for young people aged 14-26 who are not studying at all. The contact person is Markéta Kavalíková.

The service is provided by appointment or by prior arrangement with a professional staff member. Appointments can be made using one of the provided phone numbers:

  • +420 720 935 889, Alla Bilyak, Ukrainian
  • +420 739 220 248, Martin Fülöp, Czech
  • +420 778 409 667, Halyna Khait, Ukrainian
  • +420 604 903 351, Markéta Kavalíková, Czech


  • Ukrainian
  • Russian
  • Czech

Opening hours:

  • Monday: 8:30 – 17:00
  • Tuesday: 8:30 – 17:00
  • Wednesday: 8:30 – 17:00
  • Thursday: 8:30 – 17:00
  • Friday: 8:30 – 17:00
  • Saturday: closed
  • Sunday: closed

Accessibility and Additional Information:

  • The service is available to everyone.
  • Prior appointment is required.
  • Closed on public holidays.
  • Free of charge.
  • The building is not wheelchair-friendly.
  • The building does not have an elevator.
  • This location has female stuff.
  • Shared and/or not barrier-free toilet for men and women.



I. P. Pavlova 891/7, Karlovy Vary