800 050 832

Refugees, asylum seekers and stateless persons in Czechia can now contact UNHCR through its regional toll-free Refugee Helpline 800 050 832 to access reliable and up to date information on services and assistance available in Czechia, submit a complaint or provide feed-back.

This service provides:

• Reliable and up to date information on services and assistance available in Czechia.
• Channel to submit a complaint or provide feed-back.

Languages:

• Ukrainian
• Russian
• English

Opening hours:

• Monday: 8:30 – 17:30
• Tuesday: 8:30 – 17:30
• Wednesday: 8:30 – 17:30
• Thursday: 8:30 – 17:30
• Friday: 8:30 – 17:30
• Saturday: closed
• Sunday: closed

Accessibility and Additional Information:

• The service is available to everyone.
• No prior appointment is required.
• Closed on public holidays.
• Free of charge.

Contact:

• Phone: +421 800 050 832 (Ukrainian, English, Russian)
• E-mail: contact_czechia@unhcr.org
• Web: https://help.unhcr.org/czech